About LGT

LGT Group is the largest family owned private banking and asset management group in the world. Through 20 global offices, it operates across private banking, alternative asset management and impact investing. As of 2018, assets under management of the LGT group were CHF 206 billion.

Create additional value from regulation

A New Technology Platform as an Agent of Change

Regulations are huge drivers of costs in private banking. The relationship managers must take out more time in their daily routines to ensure that regulatory requirements are met. This means less time available for advising clients, less satisfied customers and potentially, loss of business.

Since meeting regulatory requirements is unavoidable, LGT embarked on an ambitious journey to increase process efficiency by building a highly adaptable digital organization. LGT chose ACTICO Rules as their technology partner. The Business Rules Management System allows seamless interaction among processes, business logic and core banking functionalities, thus benefiting the relationship managers in their day-to-day work.

Challenge

Make Case Management More Efficient

Previously, relationship management was inconsistent and person dependent across the organization. There were no defined consulting processes. Furthermore, all validations were programmed – a black box for the RMs. To achieve an increase in efficiency, LGT decided to adopt a centralized business rules management system with the following objectives:

  • Process definition in client relation management
  • Increased efficiency in IT
  • Meeting regulatory requirements
  • Reduction of risk
Solution

Centralized and Adaptable Platform with a Graphical Interface

Implementation of a new technology platform and centralizing BRMS for relationship management and compliance. LGT decided in favor of ACTICO due to the following advantages:

  • ACTICO Rules supports industry standard, Decision Model and Notation (DMN)
  • It is a scalable platform with a graphical interface
  • ACTICO’s Compliance Suite has been successfully used at LGT for years
  • ACTICO is considered to be a reliable software partner for private banks and in the area of compliance
Automated case management

Compliant with Regulatory and Institution-Specific Investor Protection Requirements

On the new technology platform, case management guides the relationship managers through the entire process and provides all relevant information by communicating with all associated systems. As a result, relationship managers have more time for advising their clients and less administrative effort. Clients benefit from more tailored offers and hence, are more satisfied.

ACTICO Rules at LGT

Central rules management helps achieve a better overview of the bank’s rule universe.

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