Regulation as a Lever to Improve Organizational Efficiency

Challenge

Previously, relationship management was inconsistent and person dependent across the organization. There were no defined consulting processes. Furthermore, all validations were programmed – a black box for the RMs. To achieve an increase in efficiency, LGT decided to adopt a centralized business rules management system with the following objectives:

• Process definition in client relation management
• Increased efficiency in IT
• Meeting regulatory requirements
• Reduction of risk

Solution

Implementation of a new technology platform and centralizing BRMS for relationship management and compliance. LGT decided in favor of ACTICO due to the following advantages:

• It is a scalable platform with a graphical interface
• ACTICO’s Compliance Suite has been successfully used at LGT for years
• ACTICO is considered to be a reliable software partner for private banks and in the area of compliance

Impact

On the new technology platform, case management guides the relationship managers through the entire process and provides all relevant information by communicating with all associated systems. As a result, relationship managers have more time for advising their clients and less administrative effort. Clients benefit from more tailored offers and hence, are more satisfied.

Central rules management helps achieve a better overview of the bank’s rule universe.