Challenge

The banking group employs more than 1000 sales personnel and channel partners across the region to distribute its products and services, including credit cards, personal loans, mortgage loans and wealth management. The varied and often complicated incentive calculations were done manually via Excel by the internal Finance department. The dynamic process was error prone, inefficient and often resulted in disbursal delays, thus resulting in stakeholder dissatisfaction.

Solution

The banking group uses ACTICO Decision Management Platform to automate the incentive calculation and management process. The complex calculations are automatically done in batch mode on pre-defined weekly, monthly and half yearly intervals with zero human intervention. These include:

• Various types of incentive structures, e.g. Client Referral, KPI (Key Performance Indicator) and Sales commission
• Factors such as staff service history, campaign awards, client life-time-value and wealth management
• More than 400 flow rules

The automated computation values are published in the banks’ data warehouse and in turn, facilitates timely and accurate disbursals to staff / partners. The data is also used for internal reporting & audit purposes.

Impact

• Reduction in errors and hence, faulty payments – thus, resulting in enhanced stakeholder satisfaction
• Increase in speed and efficiency of commission calculations
• Ease in changing calculation logic, resulting from new incentive structures or onboarding of new partners

Challenge

The ACTICO Decision Management Platform is deeply integrated into the company’s digital lending process as one pillar supporting the credit decision making, portfolio quality assessment and collections activities within the broader technology ecosystem.

The combination of alternative data-points with advanced risk assessment methods powered by Machine Learning, Artificial Intelligence and deep domain knowledge coupled with open API’s helps in real time decisioning across various use cases in the lending lifecycle.

Solution

ACTICO products in use

ACTICO Decision Management Platform

Impact

• Fast, reliable, and secure credit decision making
• Frictionless, efficient and comprehensive onboarding experience for customers
• Deeper insights through transactional data and also have more direct up-to-date information about the economic well-being of a client

Challenge

The fully deployed solution comprised of a full scale Risk Rating Solution meeting the bank’s requirements, including the following deliverables:

• More than 10 Commercial and Corporate Scorecards on-boarded on the Credit Risk Management Platform
• Centralised system (3 Production installations) for rating
• Interface with upstream and downstream internal systems
• Data migration/ conversion to new system from the legacy system
• Stress/ Simulated Rating
• Peer comparison of ratings. which enables users to compare ratings
• Reporting mechanism to provide monitoring and operational reports

Solution

ACTICO products in use

Credit Risk Management Platform

Impact

• The platform based approach allows implementation of bank’s diverse portfolios – each with its specific requirements in terms of workflows, scorecards, user interfaces and integration points – on a single centralized and technologically consistent system
• Increased agility and productivity of the business and IT team
• Minimal application maintenance and less dependence on 3rd party / vendor
• Faster time-to-market

Challenge

DMI is exceptionally focused on making the best credit decisions in the least amount of time. To meet its aggressive targets for real-time decisioning, DMI was seeking a technology partner that could help achieve this goal.

Objectives

• Real-time and automated decisioning, including credit Decisions, loan disbursal and collections.
• Adopt an auto-scalable platform to meet fast business growth.
• Support by an agile and modifiable platform

Solution

“Being a digital lender, our growth is entirely dependent on the technology we choose,” as per Saurabh Nigam, Chief Technology Officer at DMI Finance. To achieve their objective of real-time decisioning, DMI implemented the ACTICO Platform, a leading software solution for automating operational decisions across a variety of industries.

The platform’s graphical modelling interface enables faster application development and swift change management cycles. In addition, the ACTICO Decision Management Platform facilitates better Business and IT alignment, helping to minimize communication loops and reduce organizational friction.

“The ACTICO Decision Management Platform has been instrumental in empowering us to make credit decisions in mere seconds,” continued Nigam. “This lightning-fast decisioning is a game-changer in the highly competitive digital lending space, giving us a distinct competitive edge.”

By leveraging the power of the ACTICO Decision Management Platform, DMI has been able to scale its operations with agility and responsiveness, positioning the company for continued growth and success in the rapidly evolving digital finance landscape.

Impact

Using the ACTICO Decision Management Platform, DMI Finance effortlessly handles millions of loan applications monthly, with an impressive 95% undergoing rapid decision-making within seconds. Remarkably, this level of scalability and efficiency is achieved with a very lean team. DMI Finance is exploring advanced machine learning techniques to sustain this remarkable growth trajectory without significant workforce expansion.

DMI Finance’s adoption of the ACTICO Decision Management Platform represents a paradigm shift in digital lending. Their continuous processing of loans highlights the platform’s efficacy in revolutionizing financial services. This success story underscores the indispensable role of innovative technology and strategic partnerships in driving exceptional efficiency and innovation within the industry