So what are the key features of a business-driven automation platform?
Designing usability from the perspective of the average business users rather than a skilled technologist is the crux of this approach. And we have defined three key business-driven elements of usability for a digital automation platform.
One, catalyze citizen developers through low-code automation. Multiple studies show that this fundamental change of tack can accelerate automation projects, increase responsiveness to business and reduce dependency on hard-to-hire technical skills.
Two, empower business and domain experts to define, monitor and change complex decision logic using a Business Rules Management System rather than having to wait for IT. This model can significant cut short time-to-market cycles and deliver considerable cost-savings bot in the development and maintenance phases.
And finally, provide a centralized digital decisioning engine that allows business users to combine rule-based technologies and ML/AI to automate and fine-tune the decision-making on a case-by-case basis. This capability can be particularly indispensable in the case of high-stakes high-volume digital transactions like loan origination.
Of course, it goes without saying that these capabilities are delivered with an intuitive, user-friendly, graphical, drag-and-drop interface that enables line of business users to design, modify and manage their automation programs whenever the business needs to do so.
We sign off with some of the key capabilities you have to consider in your choice of digital automation platform that will enable you to address some of the key pain points that are holding back the true potential of Intelligent Automation.
You can download our whitepaper here to learn more.