Inside Sales Operations & Process Specialist (f|m|x)
Your Challenge
At ACTICO, we develop intelligent software solutions for international enterprises. To ensure our sales organization operates in a scalable, efficient and data-driven way, we rely on strong operational structures. This is where you come in – starting now. Here’s how you will support us:
- Drive and manage key inside sales processes (lead routing, qualification, handovers, offering workflows) and ensure consistent execution.
- Act as point of contact for sales teams regarding process and CRM-related topics in daily operations.
- Coordinate the offering and routing slip process in close collaboration with Sales and Legal.
- Ensure high CRM data quality through regular checks and clean-ups.
- Create reports and dashboards while tracking relevant KPIs.
- Collaborate closely with Marketing, Field Sales and RevOps/IT to continuously optimize workflows and interfaces.
- Ensure defined sales processes are consistently followed and proactively flag deviations or bottlenecks.
- Support user access management and basic CRM configuration tasks.
Your Skills
- 2–5 years of experience in Sales Operations, Inside Sales Support or Commercial Operations – ideally in a B2B software/SaaS environment.
- Experience working with CRM systems such as Salesforce, HubSpot, SAP Sales Cloud or Dynamics.
- Strong process and data affinity as well as experience in reporting.
- Fluent German and English.
- Structured, detail-oriented and hands-on working style.
- Service-oriented mindset when working with sales teams.
- Solution-driven and confident in cross-functional collaboration.
Benefits
- Flexible working hours (flexitime, no core working hours), great team spirit and a motivated team.
- Home office policy supporting work-life balance.
- Temporary remote work from abroad through worldwide workation options.
- Personal mentor and individual development opportunities (e.g. trainings, professional seminars, trade fairs, etc.).
- Modern workplaces with attractive conditions (team events, free drinks, fresh fruit, ice cream freezer in summer and much more).
- Employee discounts via the corporate benefits portal.
- Company pension scheme.
- Company health insurance and company doctor.
- Sports program (EGYM Wellpass) and company bike leasing.
- Permanent employment contract.
Benefits
We would like you to join us. And we offer a lot in return.
Worldwide Workation
When work no longer has fixed boundaries, there is room for workations. You decide for yourself where you want to combine inspiration and productivity.
Hybrid Work
Work where you can best focus. Whether online via Teams or in the office, you’re always welcome.
Flexible Working Times
Flexitime without core hours – you decide when you work.
Profit-sharing
As part of the ACTICO team, you benefit from the financial success to which you contribute.
Mentoring Program
A mentor can help you make the best possible start at ACTICO.
Further Education
We guarantee steady growth through the numerous development opportunities we provide – both for you and for us.
Sporting Program
Enjoy flexible training in gyms, yoga studios, swimming pools and climbing gyms nationwide, …
Ice Cream Chest
In summer, there are frozen treats on a stick or in a waffle for you in the ice cream chest.
Bike-Leasing
Cycling keeps you fit.
Drinks on Offer in the Office
Stay hydrated!
Team Events
You can expect memorable moments a-plenty at our parties in summer and at Christmas parties and on our excursions!
Future-proofing
The pensions we offer will help cement your bonds with ACTICO, whatever your age.
Company Doctor
Your health is also our priority – which is why we offer professional medical support.
Company health insurance
Can be used flexibly for preventive care, dental services, vision aids and more.