Digitize insurance processes

Insurance companies face the challenge of increasing their profitability, reducing costs and operating flexibly on the market through consistent digitalization. With software for Decision Management, you can drive forward the digitalization and automation of your core processes in health, life and nonlife insurance:

  • Optimize underwriting processes.
  • Automate claims processes.
  • Automate document management.
  • Improve sanctions list checks and fraud detection.
  • Automate settlement checks.

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Advantages of automated decisions

Strengthen the business department and relieve IT
The business logic is maintained using graphical tools right where the expertise is located – in the business department. Thus, experts’ roles are strengthened and the IT department receives important help when dealing with quality assurance and integration.

Faster market launch
The introduction of new or changed decision models into the market is accelerated by decoupling IT logic from IT release cycles, better coordination between IT and business, combined with the centralized approach of ACTICO software.

Modern IT landscapes
The business logic that is provided as a web service is reusable, which reduces the complexity of the IT landscape, as well as the costs for implementation and maintenance.

Three steps towards successful digitization at insurance companies

1. More flexible IT landscapes

In their digitalization initiatives, insurance companies usually come across complex, evolved IT landscapes and rigid processes with specialist knowledge often firmly entrenched in the systems. This results in high maintenance costs and hinders the necessary flexibility – especially in light of the increasing number of sales channels.

2. Automate processes

With software for decision management, insurers digitize their processes and decisions. They extract expert knowledge from processes and systems, automate decisions and rules uniformly throughout the IT landscape, and adapt them flexibly. This is how they continuously increase the value of their decisions.

3. Improve decisions

Areas where decision management can be applied cover the entire spectrum of knowledge-intensive and frequently repeated processes and operational decisions. Examples are service processes, pricing, contract management, risk assessment, settlement, sanction list checks and fraud detection.

Digital processes successfully implemented in insurance companies

Digital invoice checking

The Swiss health insurer Sanitas automates invoice checking using ACTICO Rules. Sanitas simplified the system architecture and can now implement changes easily and quickly.

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Multichannel pricing

Insurance broker ASSU 2000 strengthens its competitive position through multichannel pricing. It maintains price models centrally and updates them in all sales channels on a weekly basis.

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"ACTICO Rules comes into play when we want to change rules ad hoc and independent of IT release cycles."

Dr. Christian Brandt

Head of the department responsible for technical architecture and process automation, Westfälische Provinzial Versicherung

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