Digital Customer Engagement
The digital world is turning customer engagement upside down. Digital decisioning software enables companies to master digital customer journeys and implement personalized, consistent and fast interactions.
The digital world is turning customer engagement upside down. Digital decisioning software enables companies to master digital customer journeys and implement personalized, consistent and fast interactions.
Customer Engagement
Applications
Operational decisions are at the core of all customer-facing actions. Companies are leveraging the best technologies available in the market to automate decisions, and thus, enable real-time interactions. These are the basis for truly digital, end-to-end customer journeys that satisfy customers and drive business growth. DMI Finance is moving towards a 100 % digital customer journey. Watch the video to learn more.
Today’s customers are interacting across channels facing companies with the challenge to keep control over complex multichannel experiences. With ACTICO Platform, companies can manage and automate channel-specific sales and marketing activities. These are managed by the business department to ensure maximum consistency and agility.
With competing offers being ever-present in the digital world, intelligent product and service recommendations are key drivers for successful customer acquisition and retention. ACTICO Platform enables companies to automatically determine products and services that match exactly with the customer’s needs and the situation. For this, it combines rules-based and AI-powered approaches with powerful automation technology.
Customers expect an easy, end-to-end buyer journey without interruptions. Customers are not aware of the complex tasks that happen behind the scenes: Product configurations, risk assessments, calculations, pricing decisions and much more need to be made in real time. With ACTICO Platform, companies can automate these tasks using intelligent technologies, and embed them into their application ecosystem.
Benefits
„ACTICO is the logical heart of the system.”
Florian Stollenwerk
New Media Specialist, ING