{"id":16808,"date":"2026-09-30T08:45:15","date_gmt":"2026-09-30T08:45:15","guid":{"rendered":"https:\/\/www.actico.com\/?post_type=solutions&#038;p=16808"},"modified":"2026-09-30T10:22:15","modified_gmt":"2026-09-30T10:22:15","slug":"support","status":"publish","type":"solutions","link":"https:\/\/www.actico.com\/de\/loesungen\/asset-administration\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\n<section id=\"m-teaser__container-block_39bb5c2cfb6ccc497c0fdb339f2dfe50\" class=\"m-teaser__container u-pt-x10 u-pb-x10 u-pt-x20@md u-pb-x20@md u-bgcolor-skyfall-mb-to-rb\">\n    <div class=\"o-container u-relative\"><div class=\"o-grid\"><div class=\"o-grid__col u-mb-x6\"><h1 class=\"h2\" style=\"text-align: center;\">Kundensupport<\/h1>\n<p style=\"text-align: center;\"><span data-contrast=\"auto\">Wenn im t\u00e4glichen Einsatz unserer L\u00f6sungen Fragen entstehen oder Unterst\u00fctzung ben\u00f6tigt wird, sind unsere Support-Teams f\u00fcr Sie da. Unser Anspruch ist es, Ihre Anliegen schnell und zielgerichtet zu bearbeiten, damit Sie ohne unn\u00f6tige Unterbrechungen weiterarbeiten k\u00f6nnen. Dabei setzen wir auf pers\u00f6nliche Ansprechpartner, kurze Wege und fundiertes Produktwissen. <\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p style=\"text-align: center;\"><span data-contrast=\"auto\">Auf dieser Seite finden Sie alle wichtigen Informationen und Zug\u00e4nge zu unserem Support-Service sowie die passenden Kontaktm\u00f6glichkeiten f\u00fcr Ihr Anliegen.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<\/div><\/div><div class=\"o-grid  o-grid--x4 o-grid--center u-text-center\">\n                        <div class=\"o-grid__col u-mb-x4\" data-aos=\"flip-up\" data-aos-delay=\"0\">\n                            \n                            <div class=\"u-bgcolor-midnight-blue\">\n                            <div class=\"o-grid o-grid--x4\">\n                                <figure class=\"o-grid__col u-4\/12@md\">\n                                    <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.actico.com\/wp-content\/uploads\/2026\/09\/Dominik_Ratering_Support-480x320.jpg\" width=\"480\" height=\"320\"srcset=\"https:\/\/www.actico.com\/wp-content\/uploads\/2026\/09\/Dominik_Ratering_Support-480x320.jpg 480w, https:\/\/www.actico.com\/wp-content\/uploads\/2026\/09\/Dominik_Ratering_Support-300x200.jpg 300w, https:\/\/www.actico.com\/wp-content\/uploads\/2026\/09\/Dominik_Ratering_Support-1240x827.jpg 1240w, https:\/\/www.actico.com\/wp-content\/uploads\/2026\/09\/Dominik_Ratering_Support-768x512.jpg 768w, https:\/\/www.actico.com\/wp-content\/uploads\/2026\/09\/Dominik_Ratering_Support-1536x1024.jpg 1536w, https:\/\/www.actico.com\/wp-content\/uploads\/2026\/09\/Dominik_Ratering_Support-2048x1366.jpg 2048w\" sizes=\"auto, (max-width: 480px) 100vw, 480px\" alt=\"\" class=\"u-image--cover\"  \/>\n                                <\/figure>\n                                <article class=\"o-grid__col u-8\/12@md u-p-x5 u-pl-x10 u-pv-x10@md u-pl-x10@md u-pr-5 u-pr-x10@md\"><h4 class=\"u-color-electric-blue\" style=\"text-align: left;\">Ihr Ansprechpartner im Support<\/h4>\n<p style=\"text-align: left;\"><strong>Dominik Ratering<\/strong><\/p>\n<p style=\"text-align: left;\">Telefon: <a class=\"u-color-white\" href=\"tel:00492131777242\">+49 2131 777 242<\/a><a><br \/>\nE-Mail:\u00a0<\/a><a href=\"mailto:domenik.ratering@actico.com\">dominik.ratering@actico.com<\/a><\/p>\n<div class=\"o-media o-media--res\">\n                                        \n                                        <div class=\"o-media__fluid u-text-right@sm\">\n                                            \n                                        <\/div>\n                                    <\/div><\/article>\n                            <\/div>\n                            <\/div>\n                            \n                        <\/div>\n                        <div class=\"o-grid__col u-mb-x4 u-6\/12@sm u-3\/12@lg\" data-aos=\"flip-up\" data-aos-delay=\"100\">\n                        \n                            <figure class=\"u-flex u-fd-col u-full--width u-text-center u-full--height u-bgcolor-white u-color-midnight-blue\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.actico.com\/wp-content\/uploads\/2026\/09\/AC_KV_First_72-480x320.jpg\" width=\"480\" height=\"320\" sizes=\"auto, (max-width: 480px) 100vw, 480px\" alt=\"Hand,Placing,Puzzle,Pieces,Forming,A,Glowing,Digital,World,Map,\" class=\"u-mh--auto\"  \/>\n                                <figcaption class=\"u-flex u-fd-col u-fg-1 u-p-x6\"><p><img decoding=\"async\" class=\"aligncenter\" style=\"height: 35px; width: auto;\" src=\"https:\/\/www.actico.com\/wp-content\/uploads\/2026\/09\/First_Logo_royal-blue.png\" alt=\"First Logo\" \/><\/p>\n<p class=\"u-color-royal-blue\" style=\"text-align: center;\">Telefon: +49 2131 777-112<\/p>\n<div class=\"u-mt--auto\"><\/div><\/figcaption><\/figure>\n                            \n                        <\/div>\n                        <div class=\"o-grid__col u-mb-x4 u-6\/12@sm u-3\/12@lg\" data-aos=\"flip-up\" data-aos-delay=\"200\">\n                        \n                            <figure class=\"u-flex u-fd-col u-full--width u-text-center u-full--height u-bgcolor-white u-color-midnight-blue\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.actico.com\/wp-content\/uploads\/2026\/09\/AC_KV_Fin-RP_72-480x320.jpg\" width=\"480\" height=\"320\"srcset=\"https:\/\/www.actico.com\/wp-content\/uploads\/2026\/09\/AC_KV_Fin-RP_72-480x320.jpg 480w, https:\/\/www.actico.com\/wp-content\/uploads\/2026\/09\/AC_KV_Fin-RP_72-300x200.jpg 300w, https:\/\/www.actico.com\/wp-content\/uploads\/2026\/09\/AC_KV_Fin-RP_72-1240x827.jpg 1240w, https:\/\/www.actico.com\/wp-content\/uploads\/2026\/09\/AC_KV_Fin-RP_72-768x512.jpg 768w, https:\/\/www.actico.com\/wp-content\/uploads\/2026\/09\/AC_KV_Fin-RP_72.jpg 1296w\" sizes=\"auto, (max-width: 480px) 100vw, 480px\" alt=\"Abstract,Science,Or,Technology,Background\" class=\"u-mh--auto\"  \/>\n                                <figcaption class=\"u-flex u-fd-col u-fg-1 u-p-x6\"><p><img decoding=\"async\" class=\"aligncenter\" style=\"height: 43px; width: auto;\" src=\"https:\/\/www.actico.com\/wp-content\/uploads\/2026\/09\/FinRP_Logo_royal-blue.png\" alt=\"Fin RP Logo\" \/><\/p>\n<p class=\"u-color-royal-blue\" style=\"text-align: center;\">Telefon: +49 2131 777-500<\/p>\n<div class=\"u-mt--auto\"><\/div><\/figcaption><\/figure>\n                            \n                        <\/div>\n                        <div class=\"o-grid__col u-mb-x4 u-6\/12@sm u-3\/12@lg\" data-aos=\"flip-up\" data-aos-delay=\"300\">\n                        \n                            <figure class=\"u-flex u-fd-col u-full--width u-text-center u-full--height u-bgcolor-white u-color-midnight-blue\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.actico.com\/wp-content\/uploads\/2026\/09\/AC_KV_Flextax_72-480x320.jpg\" width=\"480\" height=\"320\" sizes=\"auto, (max-width: 480px) 100vw, 480px\" alt=\"A,Dynamic,Digital,Visualization,Of,Glowing,Particles,And,Light,Streaks,\" class=\"u-mh--auto\"  \/>\n                                <figcaption class=\"u-flex u-fd-col u-fg-1 u-p-x6\"><p><img decoding=\"async\" class=\"aligncenter\" style=\"height: 35px; width: auto;\" src=\"https:\/\/www.actico.com\/wp-content\/uploads\/2026\/09\/Flextax_Logo_royal-blue.png\" alt=\"Flextax Logo\" \/><\/p>\n<p class=\"u-color-royal-blue\" style=\"text-align: center;\">Telefon: +49 2131 777-238<\/p>\n<div class=\"u-mt--auto\"><\/div><\/figcaption><\/figure>\n                            \n                        <\/div>\n                        <div class=\"o-grid__col u-mb-x4 u-6\/12@sm u-3\/12@lg\" data-aos=\"flip-up\" data-aos-delay=\"400\">\n                        \n                            <figure class=\"u-flex u-fd-col u-full--width u-text-center u-full--height u-bgcolor-white u-color-midnight-blue\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.actico.com\/wp-content\/uploads\/2026\/09\/AC_KV_Fin-XN_72-480x320.jpg\" width=\"480\" height=\"320\" sizes=\"auto, (max-width: 480px) 100vw, 480px\" alt=\"Polygonal paper plane. Business startup, innovation, growth, tra\" class=\"u-mh--auto\"  \/>\n                                <figcaption class=\"u-flex u-fd-col u-fg-1 u-p-x6\"><p><img decoding=\"async\" class=\"aligncenter\" style=\"height: 35px; width: auto;\" src=\"https:\/\/www.actico.com\/wp-content\/uploads\/2026\/09\/FinXN_Logo_royal-blue.png\" alt=\"Fin XN Logo\" \/><\/p>\n<p class=\"u-color-royal-blue\" style=\"text-align: center;\">Telefon: +49 2131 777-400<\/p>\n<div class=\"u-mt--auto\"><\/div><\/figcaption><\/figure>\n                            \n                        <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n\n\n\n\n<section id=\"m-teaser__container-block_2db14fdaa336c411103bedccedd07bcc\" class=\"m-teaser__container u-pt-x5 u-pb-x10 u-pt-x10@md u-pb-x20@md u-bgcolor-skyfall-rb-to-mb\">\n    <div class=\"o-container u-relative\"><div class=\"o-grid\"><div class=\"o-grid__col u-mb-x6\"><h2 style=\"text-align: center;\">Kunden-Logins<\/h2>\n<\/div><\/div><div class=\"o-grid  o-grid--x4 o-grid--center\">\n                        <div class=\"o-grid__col u-mb-x4 u-6\/12@sm u-3\/12@lg\" data-aos=\"fade\" data-aos-delay=\"0\">\n                        \n                            <figure class=\"u-flex u-fd-col u-full--width u-text-center u-full--height u-bgcolor-white u-color-midnight-blue\">\n                                <figcaption class=\"u-flex u-fd-col u-fg-1 u-p-x6\"><h4 class=\"u-color-white u-color-royal-blue\" style=\"text-align: center;\">FTP-Server<\/h4>\n<p style=\"text-align: center;\">Zugang zum Download-Bereich der ACTICO<\/p>\n<p style=\"text-align: center;\">\n<div class=\"u-mt--auto\"><a href=\"https:\/\/ftp.fact.de\/WebClientNew\/Login\" class=\"c-btn c-btn__royal-blue--outline u-mt-x5\" target=\"_blank\">Login<\/a><\/div><\/figcaption><\/figure>\n                            \n                        <\/div>\n                        <div class=\"o-grid__col u-mb-x4 u-6\/12@sm u-3\/12@lg\" data-aos=\"fade\" data-aos-delay=\"100\">\n                        \n                            <figure class=\"u-flex u-fd-col u-full--width u-text-center u-full--height u-bgcolor-white u-color-midnight-blue\">\n                                <figcaption class=\"u-flex u-fd-col u-fg-1 u-p-x6\"><h4 class=\"u-color-white u-color-royal-blue\" style=\"text-align: center;\">Helpportal<\/h4>\n<p style=\"text-align: center;\">Q&amp;A, Releasenotes, Whitepaper u.v.m.<\/p>\n<p style=\"text-align: center;\">\n<div class=\"u-mt--auto\"><a href=\"https:\/\/help.fact.de\/auth\/realms\/fact-help\/protocol\/openid-connect\/auth?client_id=fact-help&#038;redirect_uri=https%3A%2F%2Fhelp.fact.de%2F&#038;state=8898ff33-ec1d-4ea8-8300-784b97d7dc0b&#038;response_mode=fragment&#038;response_type=code&#038;scope=openid&#038;nonce=f8627e16-5e78-46d1-8775-5e9da7dc8654&#038;code_challenge=YR5vmEYa5AChiot4nS4Uq_WPhnCnUxbBa-kNOWP9tcg&#038;code_challenge_method=S256\" class=\"c-btn c-btn__royal-blue--outline u-mt-x5\" target=\"_blank\">Login<\/a><\/div><\/figcaption><\/figure>\n                            \n                        <\/div>\n                        <div class=\"o-grid__col u-mb-x4 u-6\/12@sm u-3\/12@lg\" data-aos=\"fade\" data-aos-delay=\"200\">\n                        \n                            <figure class=\"u-flex u-fd-col u-full--width u-text-center u-full--height u-bgcolor-white u-color-midnight-blue\">\n                                <figcaption class=\"u-flex u-fd-col u-fg-1 u-p-x6\"><h4 class=\"u-color-white u-color-royal-blue\" style=\"text-align: center;\">JIRA<\/h4>\n<p style=\"text-align: center;\">Probleml\u00f6sung mit effizientem Projekt- und Workflow-Management<\/p>\n<p style=\"text-align: center;\">\n<div class=\"u-mt--auto\"><a href=\"https:\/\/fact.atlassian.net\/servicedesk\/customer\/portals\" class=\"c-btn c-btn__royal-blue--outline u-mt-x5\" target=\"_blank\">Login<\/a><\/div><\/figcaption><\/figure>\n                            \n                        <\/div>\n        <\/div>\n    <\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":0,"parent":15324,"menu_order":0,"template":"","format":[],"meta":{"_acf_changed":false,"footnotes":""},"business_unit":[248],"industry":[],"other-tag":[],"process":[],"class_list":["post-16808","solutions","type-solutions","status-publish","hentry","business_unit-asset-administration"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.5 (Yoast SEO v28.5) - 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