Artificial intelligence is finding its way into many areas of business. This applies in particular wherever already automated business decisions utilize a set of rules (“business rules”). In its report, “How to Use Machine Learning, Business Rules and Optimization in Decision Management“, world-leading IT consultancy Gartner makes it clear that it can be difficult for companies to identify the best strategic path when choosing the most appropriate technology.
In ACTICO, companies have a partner that has been using AI techniques such as machine learning in automating business decisions for many years, and one that has a deep understanding of the practical considerations that Gartner highlights for a larger audience in its report. We had the opportunity to interview Thomas Cotic, Co-founder and Chairman of ACTICO’s Advisory Board, about the use of AI and machine learning in Decision Management Systems, and the theses outlined in the Gartner report.